Privacy Policy

We may collect your first and last name, email address, phone number, date of birth for age eligibility, profile details, creator information, posts, messages, comments, support requests, safety reports, purchase details, membership selections, preferences, and information you choose to submit through forms or account tools.

Payments are generally handled by Stripe or another payment provider. We may receive limited payment information such as customer and subscription identifiers, transaction status, amount, currency, plan, refund or dispute status, and billing events. Full payment-card numbers are normally handled by the payment provider and are not stored by ViLo.

Creators may provide profile, storefront, tax-status, payout, fulfillment, campaign, and audience-management information. We may process order addresses, delivery instructions, digital-delivery status, and member information necessary for a creator to fulfill a purchase or membership benefit.

We may collect IP address or an encoded derivative, browser and device type, operating service, app-install status, pages viewed, referring pages, interactions, timestamps, session and security events, crash reports, performance information, and approximate region inferred from network information.

We use sessions, cookies, local storage, service workers, and similar technologies to keep you signed in, remember preferences, provide offline or installed-app features, prevent fraud, protect forms, measure performance, and support notifications. Browser settings may allow you to control some of these technologies, but disabling them can affect functionality.

We use information to provide accounts and creator tools; process memberships, purchases, refunds, and payouts; deliver content and notifications; operate support and safety workflows; prevent fraud and abuse; secure and debug the service; personalize discovery; measure performance; comply with law; and improve products and communications.

We may share information with service providers that perform hosting, payment processing, email delivery, identity verification, analytics, storage, security, customer support, and similar functions. We may share limited information with creators when needed to provide memberships, fulfill orders, manage supporter relationships, or respond to issues. We may also disclose information to comply with law, protect rights and safety, investigate misuse, enforce agreements, or complete a merger, financing, sale, or transfer of assets.

Creators may see information connected to their page, such as member name, email address, membership tier, order and fulfillment information, comments, messages, engagement, and access status. Creators are responsible for handling that information lawfully and only for legitimate creator-community and fulfillment purposes.

Public profiles, creator pages, public posts, comments, display names, profile images, and public activity may be visible to anyone and may be indexed or shared outside ViLo. Do not publish information you do not want to be public.

Where applicable, we process information to perform a contract, comply with legal obligations, protect legitimate interests such as security and service improvement, and obtain consent where required. We do not sell personal information for money. We may use limited analytics and service-provider disclosures that are considered sharing under some privacy laws; available controls will be honored where required.

We retain information for as long as reasonably necessary to provide the service, maintain payment and tax records, prevent fraud, resolve disputes, enforce agreements, support safety investigations, comply with law, and maintain backups. Retention periods vary by data type. Some records may remain after account closure where legally or operationally required.

We use reasonable administrative, technical, and organizational safeguards, including access controls, encrypted connections where available, session protection, logging, and restricted storage. No service can guarantee absolute security. Protect your password, recovery methods, and connected accounts, and notify support if you suspect unauthorized access.

Depending on location, you may have rights to access, correct, delete, export, restrict, or object to certain processing, and to withdraw consent. You may manage many preferences in your account. Requests can be submitted through support or to support@vilo.club. We may verify identity before fulfilling a request and may retain information where an exception applies.

We may send service messages about accounts, security, purchases, memberships, support, and creator activity. You can manage optional email and device-notification preferences where available. Essential transactional or security messages may still be sent.

The service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. Additional age restrictions may apply to payments, creator activity, or particular content. Contact support@vilo.club if you believe a child has submitted information improperly.

Information may be processed in the United States or other locations where service providers operate. Those locations may have different privacy laws. Where required, appropriate safeguards will be used for cross-border transfers.

Creator links, embedded content, identity providers, payment services, and other third-party features have their own privacy practices. Review their policies before providing information to them.

Users in jurisdictions with additional privacy rights may submit a request to support@vilo.club. We will not unlawfully discriminate against you for exercising a protected privacy right. Authorized-agent requests may require proof of authority and identity verification.

We may update this Policy. The revised version will show a new effective date, and material changes may be communicated through the service or by email where appropriate.

Privacy questions and requests may be sent to support@vilo.club. The service is operated from New York. This Policy is a general operational document and should be reviewed by qualified counsel for the specific jurisdictions and activities of ViLo.