Terms of Service

You must be legally able to enter into these Terms. You are responsible for the accuracy of information associated with your account, for keeping sign-in credentials secure, and for activity performed through your account. Do not share access in a way that creates fraud, security, or payment risk. We may require email verification, additional account verification, or reasonable information needed to protect members, creators, and the service.

Creators may offer recurring memberships and other paid access. The price, billing interval, included benefits, and renewal terms are shown before checkout. Unless clearly stated otherwise, recurring memberships renew automatically until canceled. Canceling normally stops future renewals; access may continue through the paid period. Failed payments, refunds, disputes, chargebacks, cancellation, or account restrictions may end access.

Creators may sell physical items, digital products, services, event access, or other offerings. Product descriptions, fulfillment estimates, delivery terms, and refund information are provided by the seller. Digital access may be delivered immediately and may become non-refundable once accessed where permitted by law. Physical fulfillment, shipping, customs, taxes, and item-specific guarantees remain the responsibility of the seller unless ViLo expressly states otherwise.

Payments may be processed by Stripe or another payment provider. Payment providers may apply their own terms, identity checks, fraud controls, holds, reserves, or dispute procedures. Creators are responsible for fees disclosed to them, taxes, refunds, and other obligations connected to their activity. ViLo may delay or withhold transfers when reasonably necessary to investigate fraud, disputes, safety issues, legal requirements, or payment-provider instructions.

Refund eligibility depends on the purchase, creator policy, applicable law, and payment-provider rules. A cancellation generally affects future billing and does not automatically reverse prior charges. We may issue or require a refund when appropriate to resolve duplicate charges, non-delivery, fraud, policy violations, or legal obligations.

Creators retain rights in content they submit. By submitting content, creators grant ViLo a worldwide, non-exclusive license to host, store, reproduce, display, process, distribute, and technically adapt that content as needed to operate, secure, promote, and improve the service. Members may not copy, leak, scrape, resell, redistribute, or bypass access controls for member-only content without authorization.

You may not use ViLo for unlawful, fraudulent, deceptive, abusive, exploitative, infringing, harassing, threatening, hateful, non-consensual, dangerous, or privacy-invasive activity. You may not distribute malware, spam, stolen credentials, counterfeit goods, or content that violates another person’s rights. You may not interfere with the service, evade restrictions, manipulate engagement or payments, abuse support, or test security without written permission.

We may review reports and take proportionate action, including limiting visibility, removing content, restricting features, pausing payments, suspending accounts, preserving records, or terminating access. We may act without advance notice where necessary to protect people, evidence, payments, or the service. Appeals may be available, but enforcement can remain in place while a review is pending.

The ViLo name, interface, software, and related materials are owned by their respective rights holders. You may not copy or exploit them except as permitted by these Terms. Copyright complaints should be sent to support@vilo.club with identification of the protected work, the allegedly infringing material, contact information, a good-faith statement, and any other information required by applicable law.

The service may connect to payment providers, identity providers, social platforms, analytics tools, messaging services, or external websites. We do not control third-party availability, security, content, or decisions. Your use of a third party may be governed by separate terms.

Our Privacy Policy explains how information is collected, used, retained, and shared. By using the service, you acknowledge those practices. Do not submit sensitive personal information unless a feature clearly requests it and you are authorized to provide it.

Features may be changed, limited, suspended, or discontinued. Beta or experimental features may be incomplete and may change without notice. We do not guarantee uninterrupted availability, preservation of every draft, or continued access to a particular creator, product, or benefit.

You may stop using the service and may request account assistance through available account or support tools. We may retain records needed for payments, fraud prevention, disputes, legal compliance, safety, backups, and legitimate business purposes. Closing an account does not eliminate obligations incurred before closure.

To the fullest extent permitted by law, ViLo is provided “as is” and “as available.” We disclaim implied warranties including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Creator statements, benefits, products, and content are provided by their respective creators unless expressly stated otherwise.

To the fullest extent permitted by law, the operator of ViLo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, or business interruption. Where liability cannot be excluded, total liability will be limited to the greater of the amount you paid directly to ViLo during the six months before the event giving rise to the claim or one hundred U.S. dollars, unless applicable law requires a different result.

You agree to defend, indemnify, and hold harmless the operator of ViLo from claims, losses, liabilities, damages, costs, and expenses arising from your content, products, conduct, account use, violation of these Terms, or violation of another person’s rights.

Before filing a formal claim, contact support@vilo.club and allow a reasonable opportunity to resolve the issue informally. These Terms are governed by the laws of New York, without regard to conflict-of-law rules, unless applicable law requires otherwise. Any court proceeding must be brought in a court with lawful jurisdiction over the dispute.

We may update these Terms. Material changes may be communicated through the service or by email where appropriate. Continued use after the effective date of revised Terms means you accept them. If you do not agree, stop using the service.

Questions about these Terms may be sent to support@vilo.club. These Terms are a general operational document and are not a substitute for advice from a qualified attorney for your specific business, content, or jurisdiction.